Frequently Asked Questions
A housing disrepair claim is a legal process that helps tenants get repairs done when a landlord fails to fix serious problems in the home. It also lets you ask for compensation if these issues have caused damage to your health, belongings, or daily life.
‘No Win No Fee’ means you do not pay any legal fees upfront. If your claim is successful, we take a fee from your compensation. If your claim is not successful, you pay nothing.
A Conditional Fee Agreement (CFA) is the contract you sign with us. It explains that you only pay legal fees if your case is successful. You get a 14-day cooling-off period to change your mind after signing.
We keep your personal information safe by following strict privacy rules. We use your data only to manage your claim and share it only when required by law or with your permission.
Yes, you can cancel within 14 days of signing the CFA without any charge. If you cancel after this period, some legal fees may apply. Your solicitor will explain this before you agree.
You can claim for repair problems in your home that your landlord failed to fix—such as leaks, mould, broken kitchen units, faulty plumbing, or crumbling plaster. You may also claim for health issues, damage to belongings, and other related costs.
Start by contacting us for a free consultation. We will review your situation, explain your rights, and help you gather evidence. If your case is valid, we will handle everything for you under a No Win No Fee agreement.
If your claim is not successful, you will not have to pay us anything. That is the benefit of our No Win No Fee service.
You should collect photos or videos of the damage, copies of letters or emails you sent to your landlord, medical reports if you were affected, and any proof of damaged items. We’ll guide you on what else is needed.